PEKAN DISTRICT COUNCIL CLIENT CHARTER
1 |
Guarantees friendly service and is always ready to help when complaints are made about our services. |
2 |
Guarantee to provide basic facilities and services in the Pekan District Council area. |
3 |
Ensure that all development activities are controlled and in accordance with the outlined plan. |
4 |
Manage finances transparently, efficiently and with trust. |
5 |
Enforce the law fairly and equitably. |
6 |
Ensure properties are valued efficiently and effectively. |
7 |
Ensure the maintenance of shade trees and landscape maintenance under the supervision of the council is implemented. |
8 |
All non -risk license applications are processed and approved within 24 hours and risk licenses are approved within 30 days. |
9 |
Ensure that all licensed food premises are inspected and comply with the conditions set by the Pekan District Council. |
10 |
Receive, investigate and provide feedback on complaints related to municipal services within 3 days. |
11 |
Ensure that all applications for rental of stalls / buildings of the District Council are processed in accordance with the requirements of MS ISO 9001: 2015 which has been documented. |
12 |
To ensure that the preparation for the rental of halls and sports facilities is done according to the set period. |
13 |
Coordinate community and community activities according to the Residents Committee Zone (JKP) |
14 |
Ensure staff courses adhere to 5 days a year. |
15 |
Ensure the appointment of permanent staff within 3 months after the position is vacated. |
16 |
To ensure that the availability of ICT infrastructure facilities works well, every operational complaint and customer feedback is acted upon within 8 hours a day after the complaint is received and the availability of interactive access and website updates within 24 hours. |
17 |
Ensure that internal audits are carried out to monitor work and procedures are done in accordance with rules and regulations. |